If you purchase a COCONO product and it does perform as promised, we are here to help. You may return the product within 30 days of receipt for an exchange, in-store credit, or refund of the purchase price. If we made an error in the ordering process or the product arrives damaged and cannot be fixed with a replacement part, we will pay the cost to return the product and send you the correct or new product. Please see additional information below for the full policy.

Return requests must be submitted through our Returns Portal (linked below).

Product condition: Unopened, undamaged packaging (original packaging)

Procedure: Start a return by completing the Return Form. We will send you a shipping label to be printed and used on the package OR you can arrange your own shipping. Please allow 10 days from receipt of the returned product for your refund to be posted.
Refund amount: The original purchase price of the product will be refunded, less 20% restocking fee and less shipping fees (if you used our shipping label). For products that offer free shipping, the actual shipping costs will be deducted from your refund.

Product condition: Opened box

Procedure: Start a return by completing the Return Form. If possible, package product using original, undamaged packaging. We will send you a shipping label to be printed and used on the package OR you can arrange your own shipping. Please allow 10 days from receipt of the returned product for your refund to be posted.
Refund amount: The original purchase price of the product will be refunded, less 20% restocking fee and less shipping fees (if you used our shipping label). For products that offer free shipping, the actual shipping costs will be deducted from your refund.
If the product is inadequately packaged and becomes damaged during return shipping, a refund will not be issued.
If you arranged your own shipping and the product is lost or damaged, a refund will not be issued. The customer would be responsible for filing their own claim with the shipping carrier should an issue occur.

Product condition: Damaged product

Procedure: If the package/product is delivered damaged, refuse the delivery.
If package was not able to be refused, document any damage to the packaging prior to opening. Start a return by completing the Return Form.
If possible, package product using original, undamaged packaging. We will send you a shipping label to be printed and used on the package.
Refund amount: The full original purchase price of the product will be refunded. We will pay for the shipping cost to return the damaged product.