Frequently Asked Questions

Coconos are perfect for anything you’d like secured and safe from a fire: cash, passports, car titles, social security cards, birth certificates, jewelry, mementos that aren’t saved on the cloud (the only photo from your grandparents’ wedding, the secret family recipe card handwritten by someone who matters to you), an external hard drive, medications, recreational paraphernalia. Anything that is better off not floating loose around your space is at home in a Cocono.

All Coconos are shipped for free to your door in the lower 48 states. Expedited options can be chosen during checkout. 

We do not recommend moving Cocono Fireproof Safes by yourself. The Cocono 15 weighs around 64 lbs., Cocono 20 weighs around 85 lbs., and the Cocono 40 weighs around 120 lbs.. Please use good body mechanics (lift with your knees), wear close-toed shoes, and have a buddy. A dolly is helpful, but not necessary, to move the Cocono 40.

No, Cocono Fireproof Safes do not need to be bolted down. Safes are more secure (because they are extremely difficult for intruders to remove them) when they are bolted in place, which is why every Cocono comes with an Anchor Kit (including the hardware, instructions, and a floor template). However, because they are solid, stable, and heavy, they are a serious deterrent to intruders even un-anchored.

To take full advantage of all possible fire protection provided by a Cocono safe, it should be anchored into a concrete foundation.

Wall safes should be bolted in place to keep them secured in the wall.

Cocono 20 & 40s come certified to the NT Fire 017 - Paper 90 standard, a rigorous classification moderated by the RISE Research Institute of Sweden. Safes that pass this test will maintain an internal temperature of under 177°C (350.6°F) for 90 minutes in the event of a fire. For reference, paper begins to char around 218°C (425°F).

Cocono 15s come with a 60 minute certification.

Cocono 20s & 40s have 5 oversized bolts - 2 deadbolts and 3 active bolts that engage when locked by a robust electronic and biometric locking system. Weighing around 85 lbs (Cocono 20) and 120 lbs (Cocono 40), both models are difficult to move once in place, especially when bolted to the ground. Additionally, all Coconos come with an integrated alarm, that - when activated - will blast a 120dB alert if the safe is tampered with.

Cocono 15s have 4 robust bolts - 2 active bolts and 2 deadbolts - and the same integrated alarm as found on the 20s and 40s.

Cocono Fire Safes are water resistant (they will be fine if you spill coffee on one, just wipe it off), but are not intended to be submerged.

Cocono Fire Safe electronic locks require 4 AA batteries, which come included. The removable alarm inside the Cocono Fire Safes – which will blast a 120dB alert if the Cocono is tampered with – requires 2 AAA batteries. These also come included.

The Cocono Wall Safe requires 1x 9 Volt battery.

The Fireproof Safe lock batteries are located in a compartment on the inside of the door. If you notice the batteries running low, you can open the Cocono and replace them. Every Cocono Fire Safe comes with an external USB C power supply, which can be used if the batteries die before you have a chance to replace them. Simply put batteries in the Power Supply and plug it into the port on the face of the safe. This will enable you to power the safe to open the door and then replace the batteries. A video with instructions can be found here.

The Cocono Wall Safe battery is located behind the keypad. Simply pull the keypad away from the safe (it is held in place magnetically) and change the battery.

Yes. All Coconos come with a 30 day warranty, which can be extended to 1 year for free by registering. Details and registration can be found here.

We hope you are completely satisfied with your purchase, but if you are not you are welcome to return the product within 30 days of purchase, subject to terms and conditions. Please review our full return policy here.

Coconos lock automatically when you shut the door. If you forget to shut the door, the Cocono Fire Safes will beep to let you know the door is still open.

For Cocono Fire Safes: Have you tried all your passcodes? Have you tried all the fingerprints you registered? Have you used the external USB C Power Supply to confirm that the batteries are not dead? Use this video as a reminder for how to use the Power Supply. When all else fails, you can use the Emergency Mechanical Override Keys that come with your Cocono. These should ONLY be used in case of an emergency as the safe is not designed to be repeatedly opened with the Keys, but they are there if you need them. Watch this video to see how.

For Cocono Wall Safes: Have you tried all your passcodes? Have you tried replacing the batteries?

Reach out to us at info@coconosafes.com if you need assistance.

Your safe will come with a User Manual and an Installation Instructions. They can also be found here.